Blog

Recent Articles

Below are our most recent articles.
Monday, 08 August 2016
We are all aware that the constant busyness of our lives puts significant pressure on us both at home and at work. In a lot of my conversations lately the issue of people making assumptions, regarding expectations has come up repeatedly. This has got me thinking: In this time-poor world we function in, is ‘assuming’ a default setting we use to manage our life? — Read Article
Posted by: Marie Posa
Tuesday, 17 May 2016
Have you noticed that people you work and socialise with are having regular memory lapses? Many put it down to our fast paced life-style, but could there be another cause? — Read Article
Posted by: Marie Posa
Friday, 08 April 2016
All businesses have to take a call from an irate or disappointed customer at some point. How you deal with that call can have an impact on your business, especially with the advent of social media. Now a frustrated customer has access to the world wide web to vent their disappointment in your company and potentially reach more of your customers and future prospects. — Read Article
Posted by: Marie Posa
Friday, 25 March 2016
Often we expect other people to be like us - to work, communicate, react and feel as we do. These kinds of expectations and assumptions set us up for delays, disappointment, frustration and failure. — Read Article
Posted by: Marie Posa
Friday, 26 February 2016
Everyone appreciates great service, here's just one tip from many in our upcoming course that can make all the difference... — Read Article
Posted by: Marie Posa
Monday, 21 December 2015
As the year comes to a close we would like to say a huge thank you to all our clients for their support. We wish you all a memorable holiday season and an awesome New Year. We are launching exciting new courses in 2016, but in the meantime, please enjoy this super-easy recipe which is a real favourite of all of our team. — Read Article
Posted by: Marie Posa
Tags: Recipes
Thursday, 03 December 2015
Nowhere is the art of mingling more important than at a work/business function. Often we attend business functions where we may not have anything in common with the other people there. — Read Article
Posted by: Marie Posa
Wednesday, 11 November 2015
Christmas is almost upon us and as we head towards the “end-of-year rush” there is one product that should be in everyone’s office drawer: Bach Flower Rescue Remedy. — Read Article
Posted by: Marie Posa
Tags: Stress
Tuesday, 20 October 2015
We can’t manage time, but we can manage how we prioritise our day and which tasks we focus on. Analyse where does your time go over an average day/week: — Read Article
Posted by: Marie Posa
Friday, 09 October 2015
In this age of mass information and communication, being able to write clearly is fundamental to business success. Crucial decisions may depend on how you write emails, memos, letters, reports, etc, so it's vital to have a thorough understanding of how to construct your correspondence. — Read Article
Wednesday, 16 September 2015
Is worry causing you sleepless nights? Worry and fear are two of the most corrosive emotions. They deplete our energy, make us less productive, keep us feeling scattered and disempowered. When we worry our thoughts go hay-wire and we tend to amplify the negative. — Read Article
Posted by: Marie Posa
Wednesday, 02 September 2015
Spring is in the air and it’s a great time to do some “spring-cleaning” at work. Step back and re-examine all your routines, methods and processes and decide if they are still productive or counter-productive. — Read Article
Posted by: Marie Posa
Thursday, 06 August 2015
I received a phone call from a sales person today – he had a sales spiel and he was pushing to sell me advertising space in his magazine. He wasn’t listening to me; he was only interested in what he had to say. I found it so irritating I completely switched off to what he was saying. — Read Article
Posted by: Marie Posa
Friday, 17 July 2015
Have you had frustrating experiences when you've delegated tasks to staff? Has the work not been completed on time, or even at all, or been sub-standard? — Read Article
Posted by: Marie Posa
Wednesday, 01 July 2015
Have you recently had an exceptional customer service experience? In a time when busyness is a way of life, if you can capture your customer’s attention through a simple “act of thoughtfulness” you will create a lasting, positive impression. — Read Article
Posted by: Marie Posa
Friday, 05 June 2015
The New Year kicks in and we get all fired up and motivated - we are going to make changes at work and in our personal life; we set goals, we make plans, we make lists… — Read Article
Posted by: Marie Posa
Saturday, 02 May 2015
What are your key stumbling blocks when it comes to time management? Is it your habits, staff habits or unrealistic expectations by the company? — Read Article
Posted by: Marie Posa
Wednesday, 08 April 2015
Winter seems to bring out the worst in people – we are tired, possibly have a cold or a flu bug, feel more re-active and less tolerant, and minor incidents push our buttons. — Read Article