There are times we all find it difficult to deal with conflict within the workplace and get frustrated by people who pass the buck and won’t accept responsibility. Our workplaces stress the importance of ‘getting along’ and ‘working as a team’ yet in reality it’s not that easy. Especially if there are ‘working style’ differences which can impact on how we deal with difficult situations.
If you are looking for a course which has a number of practical strategies that you can apply to various situations, then we have the perfect course for you.
Innovative Training Services ‘Dealing with Difficult People & Situations’ course is one of our most sought after training programmes. This course provides a number of step-by-step strategies which will enable you to deal with conflict in the workplace in a professional manner, and to create workable outcomes in difficult situations. Armed with the right tools you will feel more positive, confident and motivated to deal with issues that have been bothering you.
The course will be beneficial for managers, supervisors and support staff, who want to enhance their skills in handling difficult situations effectively.
A printable version in PDF format of this course is available here.