The Exceptional Executive/Personal Assistant

EA & PA are highly visible roles that demand the right mix of personality and skills.

This course focuses on key skills which are fundamental in this role – managing your manager/s, problem solving, communication, understanding personality dynamics, leadership and handling stress/pressure.

Course Structure

This comprehensive one day course is full of practical strategies and insights that really work, which you can apply the very next day in the office.

Understanding the responsibilities and opportunities of the Executive/Personal Assistant Role

  • Overview of the EA/PA position and key role responsibilities
  • Opportunities to amplify career development and gain respect 

Problem Solving

  • Insight into how to deal with issues in a timely manner
  • Systems and ways of gaining mutual understanding to clarify and manage expectations
  • Effective problem solving process and techniques to manage stress and worry

Developing the Leader in You

  • Modelling the way – every interaction with a colleague is building your personal brand
  • Increasing and enhancing communication skills
  • Increasing personal productivity and that of your boss
  • Understanding accountability and methods of ensuring focus on what really matters
  • Enhancing business social skills – tools and tips to ensure work functions flow with ease, networking is professional and conversation flows. 

Working with Others

  • Working with teams and individual personality dynamics 
  • Understanding your personality styles and how best to work effectively with others when their personality temperament/working style is very different to yours.

Handling Stress & Pressure

  • Learn proven strategies to help you maintain alertness and productivity 
  • Understand ways to minimise the impact of stress and pressure.
  • Dealing with conflict can be incredibly stressful. This course will provide a 10 step process for dealing with difficult situations and creating win/win outcomes.

Course Nuts and Bolts

2017 Course dates for Auckland 16 August | 15 November
Investment: Standard Fee: $625 + GST
Early Bird Fee: $575 + GST
Early Bird Cut Off Dates: 17 April | 16 July | 15 October
Duration: A one day course, starting at 9.00am and concluding at 4.00pm.
Location: Registered course attendees will be provided with full venue details.
Limited Numbers: Courses are limited to 10 participants. Please register early to avoid disappointment.
Inclusions: Highly experienced trainer, a comprehensive manual, ITS Certificate of Achievement, lunch and refreshments.

Further Information

This practical course is customised to the needs of today’s Executive Assistants, Personal Assistants and Senior Secretaries. The course is packed full of strategies for working effectively with Managers, clients and team members.  

Attendees are shown how to take ownership of their role and in turn, gain greater understanding of their responsibilities within their business, how to communicate effectively, be positive role models and deal with issues in a timely manner. 

An exceptional Executive or Personal Assistant can contribute in significant ways to their boss’s productivity and therefore is worth many times his or her salary. Excellence is doing ordinary things extraordinarily well – this invaluable short course is designed to heighten the level of the attendees’ knowledge, skills and value of the role of Executive or Personal Assistant. It will provide you with tools and techniques to become a highly sort after, valued and respected member of your business or organisation.

What people say about this course

“Brilliant, very engaging. Information on problem solving, working styles and managing stress was particularly useful. Going back to work with great new ideas.”

Group Administrator – Delivery sector

“Very good and informative. Assertiveness, time management and dealing with difficult people was the most enjoyable part but was impressed by all of it.”

PA Team Admin – Government sector

“Great, very interactive. This course was excellent and I will be taking away great work & life skills. Highly recommend it”

Administrator – Recruitment sector

“Everything I learnt today is vital to my role & position. Marie, everything you covered today was everything I needed to know and MORE!! Thank you.”

PA to management team - Aquatics sector

“I was very impressed – the best training and trainer I have ever had on a course. This has made me wake up and showed me how to start developing my career and ways to improve myself.”

Personal Assistant, Electrical sector

“This course was great. Understanding different working styles, how to manage stress and handle difficult people was really helpful and will make my job easier”.

Personal Assistant - Banking sector

“An excellent course which covers essential topics. Not only informative in dealing with the workplace but also personal life. Course was full on but not at all boring & tiresome like some courses.”

Executive Assistant, Transport sector

Thank you for and excellent course, very helpful and relevant to my workplace situations”

Personal Assistant, Accounting sector

Everything the course covered was a great help. Managing stress levels, working styles & handling office politics gave me useful information which I can apply in the office.”

Personal Assistant, Utilities sector

Innovative Training Services (ITS) is a nationwide training provider. For any enquiries, tailored in-house courses or for providing training outside Auckland, please contact us direct by emailing: or call (09) 360 3252.

Course Enquiry

Fields marked with * are required.

Have a question about this course or would like one of our team to contact you?