Articles

Have you recently had an exceptional customer service experience? In a time when busyness is a way of life, if you can capture your customer’s attention through a simple “act of thoughtfulness” you will create a lasting, positive impression. — Read Article

All businesses have to take a call from an irate or disappointed customer at some point. How you deal with that call can have an impact on your business, especially with the advent of social media. Now a frustrated customer has access to the world wide web to vent their disappointment in your company and potentially reach more of your customers and future prospects. — Read Article