Conflict Resolution

Monday, 01 November 2021
Do you dread dealing with customers who are angry and unhappy? — Read Article
Posted by: Marie Posa
Monday, 16 August 2021
Winter seems to bring out the worst in people – we are tired, possibly have a cold or a flu bug, feel more re-active and less tolerant, and minor incidents push our buttons. — Read Article
Wednesday, 25 March 2020
Often we expect other people to be like us - to work, communicate, react and feel as we do. These kinds of expectations and assumptions set us up for delays, disappointment, frustration and failure. — Read Article
Posted by: Marie Posa