Conflict Resolution

Monday, 03 December 2018
Do you dread dealing with customers who are angry and unhappy? — Read Article
Posted by: Marie Posa
Friday, 25 March 2016
Often we expect other people to be like us - to work, communicate, react and feel as we do. These kinds of expectations and assumptions set us up for delays, disappointment, frustration and failure. — Read Article
Posted by: Marie Posa
Wednesday, 08 April 2015
Winter seems to bring out the worst in people – we are tired, possibly have a cold or a flu bug, feel more re-active and less tolerant, and minor incidents push our buttons. — Read Article